FAQ

General

What is FluidGrids? Visual workflow automation on Burdenoff Workspaces. You draw a workflow on a canvas, FluidGrids versions it and runs it in the background, and every run is recorded node by node. It is generally available at app.fluidgrids.ai.

Is there a free plan? Yes. Free includes the full builder, the node catalog, triggers, versioning, and run history, with limits on the number of workflows and runs. Plans and prices are at fluidgrids.ai/pricing; your own usage is under Billing › Usage and Quota.

Can I self-host FluidGrids? No. It is a managed service operated by Burdenoff, hosted in India.

Is there a mobile or desktop app? Yes — installable desktop, Android, and iOS shells of the same app. On a phone the sidebar becomes a bottom tab bar (My Workflows, Runs, History, Templates, More).

Which languages does the app support? English, Chinese, Hindi, Spanish, Arabic, and Tamil, selectable from the header.

Workflows

Why does my webhook or schedule not fire? Automatic triggers run the Active version only. Open the workflow, click Versions, and choose Activate this version. Saving does not activate.

Where is the Publish button? There is no separate publish step. Every save creates a version; Activate this version in the Versions panel is what makes it live.

Can I go back to an earlier version? Yes. In Versions, choose Restore as new draft on the version you want, or Activate this version to make the old version live again. History in the sidebar lists versions across all workflows.

Can I run part of a workflow? Yes — Execute step on a node card runs just that node, and Retry Node in a run re-executes a single failed node.

Can one workflow call another? Yes, with the Subworkflow node. The child run is linked to the parent in Runs.

What happens when a node fails? The run stops at that node with status Failed unless the node's Settings say to continue on error. Fix the cause and use Retry Node. To react to failures automatically, build a workflow that starts with an Error Trigger.

Are there triggers for Stripe, GitHub, Gmail, and other apps? Gmail (new email), Google Calendar (event created/updated), and Google Sheets (row added/updated) offer trigger operations on their store nodes. For everything else, point the vendor's webhook at a Webhook Trigger, or poll with a Schedule Trigger plus the vendor's node.

Nodes and connections

Which nodes are available? 21 built-in nodes and 30 store nodes; see Understanding Nodes. Store nodes are installed from the Node Store inside the builder.

Where do I add my API keys and OAuth accounts? Under Credentials in the sidebar (the Connections screen). Then pick the connection inside the node. See Credentials.

Are credentials shared with people I share a workflow with? No. Share links and embeds contain the graph and node configuration only.

Can I build my own node? Yes. Ask the AI assistant's Build a node mode to scaffold one, or follow Custom Nodes.

Runs

How long are runs kept? For the retention period of your plan. Use Export or the API to keep them longer.

What is the difference between Cancel and Terminate? Cancel stops a run cleanly and can be used by operators. Terminate force-stops a run that will not cancel, cannot be resumed, and requires the admin permission.

Why is the run Pending? All of the workspace's concurrent execution slots are in use. It starts when one frees.

Account and access

How do I switch workspaces? Profile menu › Switch Workspace, or the workspace switcher in the header.

Why can't I see Runs / Create Workflow / the Store? Your role does not include that permission, or the item is folded under N more… in the sidebar. See Roles and Permissions.

How do I get an API key? Developer Portal › API Keys in the Global Modules group.

Environments and endpoints

How do I use alpha? Alpha (alphaapp.fluidgrids.ai) is for Burdenoff staff and is gated by Cloudflare Access. Customers use production.

What are the API endpoints?

Environment	Workspace gateway	Global gateway
Production	https://graphqlworkspaces.burdenoff.com/workspaces/graphql	https://graphql.burdenoff.com/global/graphql
Alpha (staff)	https://alphagraphqlworkspaces.burdenoff.com/workspaces/graphql	https://alphagraphql.burdenoff.com/global/graphql
Local development	http://localhost:4003/workspaces/graphql	http://localhost:4000/global/graphql

The CLI reads FLUIDGRIDS_API_URL; the SDKs read FLUIDGRIDS_ENDPOINT; the browser and VS Code extensions read BURDENOFF_ENV. All default to production.

Support

Where do I report a problem? Support in the sidebar, or [email protected]. Security issues go to [email protected].